Considering how problematic water heaters can be, I'd refuse shipment on that. Especially with the glass lining. It looks like someone hit it with a forklift or something.
this post was submitted on 17 Jun 2023
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That’s not what you paid for regardless of whether it’s safe. But I wouldn’t
I say send it back. Safe or not you shouldn’t be stuck with that.
Can you tilt it back and forth? Hear anything rattle?
No expert, but that looks like it took a pretty heavy hit. I probably wouldn't risk it. Depending on how bad the old one is leaking, you may want to turn the water off and deal with no water for a couple of days
Nope, anything where the box has a hole through it I refuse to accept the shipment. I've seen too many incidents where "it looks fine, it's a small hole" turn into a nightmare.