This goes a bit deep. Seems like it's going to be about customers being too stupid to figure things out, but it ends up for me a story about engineers not accurately anticipating customers' needs.

Doesn't the product include a patio?

Hahaha, this reminds me of a meme about a dude who bought this very expensive luxurious car but he was selling it because he couldn't find a way to get in bc the car didn't have any doors or handles.