Very humble, and it sounds like they learned the right lessons, even from comments that sound like they really could be formulated more nicely or less entitled. Nice work from the team.

Some of these takeaways are crazy:

• Users often do not have time to thoroughly read release notes or migration guides.
• ...many users will install a major release before reading the release notes

Its a major release. You shouldnt be upgrading without reading release notes and the migration guide. Especially not when there was such a publicized lead up to it