Return that immediately. I worked for gamestop for about 6 years from 11-16. It was a horribly run company that should be a relic of the past like circuit city and blockbuster. Executive management would rather make tiny profits than make pro-consumer changes that would draw in gamers (things like tournaments were actively discouraged).

I really hated that gamestop became a meme stock. It meant executive made a lot of money from no effort on their own. I would have much rather seen their shares go to zero and then get bought for pennies on the dollar, leaving the top brass on their ass.

So, here's what probably happened.

Physical GameStop stores will usually open a handful of new games that they receive, so that they can put the boxes on the shelves. But the boxes are empty. You take the box from the shelf for the game you want to buy, bring it to the counter, and they go into a locked drawer that has their stock of games, and they put the game into the box, and then sell it to you. This is assuming that they don't have any unopened copies available; usually they will, but if you're unlucky and happen to catch them at the end of their stock for a particular title, you might get one that's been opened so that the box can be used on display.

Unfortunately, a lot of would-be thieves don't realize that the boxes on the shelves are empty, and steal them. So if you're really unlucky, you'll get a generic box that they print out like this if they don't have any originals left. Usually these boxes are only used for used games (where they bought the game without the box), but sometimes they use them with new copies if they absolutely have to. Depending on the store and the cashier, you can sometimes get them to give you a small discount for the missing box, but I'm not sure if that's a corporate policy or not.

I believe that they can technically still sell these as "new" product, as opposed to "unused", because the product never left the store's possession during this opening/storing process, and isn't the same as a returned product being resold. So what likely went down here is that when OP ordered this game, due to availability or logistics or whatever, they sent a copy that was being held at a physical GameStop store, instead of from some warehouse.

If you're really worried about it, OP, you can probably contact GameStop and request a return or replacement for an unopened copy. In my experience, they're usually pretty understanding about that. It's an annoying extra hoop to jump through, but unfortunately that's just always been a risk one takes when buying from GameStop.

Recently went into a gamestop for the first time in a while. Immediately wondered what happened. $25 dropship shirts, OLD (5, 6 year +) titles for $30+, just kinda barebones over all. Sorry that happened to you bud, hopefully you don't get bullshitted if you try to fix it.

From an old Reddit post of mine:

If you buy an item and the seller sends one that differs significantly from the description or is defective, you have the right to reject the item and require the seller to retrieve it at their expense - no matter what the seller’s return policy says. You also have the right to a full refund. Rightful Rejection is part of state law and based on the Uniform Commercial Code. It is also written into Visa International’s rules. Don’t believe Citibank representatives or anyone else who tells you otherwise.

If you don't want to pay new prices for a used item, it's 100% up to GameStop to make it right. They have to pay to retrieve it and for return shipping. They have to give you a full refund on everything, including shipping charges.

That sucks. Suggestion, return it and buy this for $49: https://www.amazon.com/Pokemon-Sword-Nintendo-Switch/dp/B07PC7X38X

I'm so confused, this seems like a string of really weird decisions

1. Why would you buy from gamestop of all places online when they're so ubiquitous that you could walk into one anywhere and buy it new with the box instead?
2. Why buy it from gamestop online for full price when you could buy it digitally for full price or other online places with a discount.
3. Of all things to buy new, a pokemon game is one that buying used for cheaper is a better option all around, and gamestop specializes in used games.
4. I'm still stuck on this but why gamestop? Amazon and ebay have the game much cheaper new, and with the box guaranteed too

Op get a refund and save like 20-30 bucks buying the game from elsewhere with better quality control.

Edit: To make it perfectly clear since people can't differentiate, I ain't blaming OP at all. Gs is a shitty company who I wouldn't trust to provide free air. OP needs to get a refund and buy elsewhere from a company that will treat him better. My questions are just me personally being curious about what lead to picking gs in the first place given their reputation. It's not victim blaming and I dislike that I even have to make this disclaimer instead of being able to trust people to understand nuance

I'll probably be downvoted for not joining the GS hate train, but just reach out to them, their CS is usually pretty decent. Hell, tag Ryan Cohen on Twitter and you're half likely to get a response from the CEO himself offering to correct the mistake.

This is not what you paid for. You should demand either the item you paid for or your money back. Anything less is fraud.

Just fucking return it. If I made a post for everytime Amazon did something like this to me, it would get really annoying really quick.

This for 60 bucks!?

priced like new

Bought a smartwatch from Amazon while I was out of town, my brother recived it a few days ago. Got home yesterday and opened the package to find inside a freaking cheap microphone, I'm guessing for influencers, or YouTubers, I know the feeling.

On a little more positive note, yeah, reach out to them, customer service agreed to send me the correct item by tomorrow. (Fingers crossed they get it right this time)