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Delete Disney+ Account (help.disneyplus.com)

submitted 4 weeks ago by [email protected] to c/[email protected]

14 comments fedilink hide all child comments

I want to delete my Disney plus account but their app and website force some ad for their latest subscription deal. My account settings are not accessible anywhere. When I am logged in and refresh the page, I can briefly see my avatar in the top right corner before the ad comes up. According to Disney's instructions, I need to use that to access my account configuration and delete it.

Is this a denial of my right to erasure granted by the GDPR? Should I report this to some authority? If yes, who is that authority?

top 14 comments

sorted by: hot top controversial new old

[–] [email protected] 13 points 4 weeks ago

Make a screen recording of the issue and save the webpage so you have evidence.

[–] [email protected] 12 points 4 weeks ago (3 children)

I had to contact customer service by email to delete my account, of I recall correctly.

I suspect that Disney pays bottom dollar for login technologists. Their account management is atrocious.

[–] [email protected] 11 points 4 weeks ago (2 children)

Maybe its shit by design

[–] [email protected] 5 points 4 weeks ago

Yeah, it's on purpose. Not even pulling out the tinfoil to make a hat for this one. Companies know that, for a large portion of people, if they make it difficult to cancel/quit/unsubscribe....well....a lot of us are downright lazy, and will just keep paying.

[–] [email protected] 1 points 1 week ago

Amazon is good at this aswell, how does it come 2 massive companies can make it hard to delete ur account? Whilest smaller ones make it easy af. Privacy guards of countries need to be way more aggressive towards big tech companies

[–] [email protected] 2 points 4 weeks ago

Yup. I was struggling with this for a month and had to escalate it with their customer service twice to get them to delete my account.

First time a service person told me they will delete it within 3 months, but I checked and they had not. Contacted them again and explained that I will let the local consumer protection services know if they don't and they finally deleted my account (but who knows if they anonymized my data, they did say they don't delete it)

[–] [email protected] 2 points 2 weeks ago

This was the the only way I could delete my account

[–] [email protected] 6 points 4 weeks ago (1 children)

Are you using an ad blocker? Have you tried using a JavaScript blocker like NoScript? Is the ad preventing any kind of navigation (like, is it hiding controls and on a timer)?

[–] [email protected] 2 points 4 weeks ago (1 children)

I am using Firefox. I tried to disable the cookie protection and their website still does not work

[–] [email protected] 0 points 4 weeks ago (1 children)

try another browser like chrome.

[–] [email protected] 1 points 2 weeks ago

On Chrome it does not work either

[–] [email protected] 5 points 4 weeks ago

I signed up for a bundle and ESPN told me Disney had to cancel it and Disney says ESPN had to cancel it. Eventually they cancelled it out of courtesy. Definitely not making that mistake again.

[–] [email protected] 4 points 4 weeks ago

In doubt, their customer support is the first "authority" to contact.

[–] [email protected] 3 points 4 weeks ago

maybe open your browsers developer tools and temporarily delete the covering element from the DOM