Same here, on an iMac running Ventura.
this post was submitted on 21 Aug 2023
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Good to know it's not OS specific, at least. My server is on my Synology NAS.
Have you tried going into your router settings, finding the Plex computers IP address (CMD prompt ipconfig on Windows), locking it to the local IP 192.168.0.XXX it's on so that you can open a port forwarding to Port 32400 (default for Plex).
You could just open Port 32400, but it's best to only do it for the Plex computer and your router might not retain the same local network address.
Edit: It may also be needed that you open the port on the computer, which is more complicated and is done via Windows Firewall.
My Plex server is hosted on my Synology NAS, and my router has the correct port forwarding rules to route the Plex traffic where it needs to go. Since remote access still works, it doesn't seem to be an issue with the port forwarding, but rather an issue with Plex itself and whatever method it uses to check remote connectivity.
Have you checked if your Internet Provider has you on something called CG-NAT, it's where they do not grant you a personal IPv4 address which Plex needs. For me it's something that's been forced on by default at every Provider I've been with for years and have had to get they to turn it off.
I use a Dynamic DNS service to keep that updated. When I last tested the issue, it was showing the correct public IP in Plex's settings.
If you are using CG-NAT your public IP is not for just you, it's shared in a cluster of households, DDNS won't resolve that.
I see what you mean. I have Google Fiber, they do not use CG-NAT.