"I'll add this to our knowledge base and other people can assist now!"

"Hey So-and-so, it looks like you our are guru at this issue, can you take a look at these 4 users who mentioned the software in their ticket?"

I just need to make progress on my projects, stop giving me desktop tickets pls :)

you forgot

end user: this product is defective; the developer should be fired

no amount of explaining http errors and windows terminal commands can save my friends from trying to refresh browser on a 5xx error and asking how to exit cmd