This looks like a scam text message asking for banking information. Is that hyperlink going to a true T-Mobile website?
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Im not happy having to give my debit card. T Mobile keeps having data breaches and I’m not going to give up the safety of using a credit card. May be looking for a new carrier soon.
This is exactly why I am pissed about this. T-Mobile has been hacked over and over again, they can not be trusted with my bank info. In the time I've been a customer my data has been stolen at least 3 times. Giving them your actual bank info instead of a credit card is a terrible idea, they are not competent enough to keep it secure.
Eww yeah their whole data infrastructure is sketchy af. I used them in the past (just in time to make sure all my data was in their hands when it was breached) and doing simple billing changes were way more confusing than it should have been because their whole system is like a decade behind.
A big reason I use credit cards for payments is the protection I get when things go wrong. Charge up my card and I can dispute, charge up my bank account and I’m out that money until the bank resolves the issue.
I’ve had my identity stolen multiple times over the years, and have had to deal with fraudulent IRS tax returns and at least 5 attempts to take credit cards out in my name. One of the data breaches that impacted me was the federal government (search for the office of personnel management or OPM data breach for details) and that got me over 10 years, and potentially lifetime protection from a really good credit & identity monitoring company.
I will NEVER willingly hand out my banking or debit card info to third parties. If fraud occurs it’s much easier to deal with a credit car company, so I’d much rather pay that way than save a little time and/or money.
I've linked my debit card for auto-pay but I manually pay with my credit card before the due date and by doing so I get the auto-pay discount and as well as the credit card cashback.
It's because the CC companies charge out the ass to be a payment processor towards T-Mobile (and all other companies). I'm reasonably certain we'll see many companies outright refusing to accept credit cards within 10 years.
This is something the EU got right by limiting interchange fees to 0.5% rather than the 3%+ in the US. It stopped companies charging consumers extra for credit transactions and also stopped weird outcomes where airlines and hotel companies became more interested in their branded credit cards than in providing an actual service.
I do not link my bank account to vendors like this. Discounts aren’t worth it, in time cost alone, when something goes wrong and you have to recoup your money.
I’ll autopay off a CC and pay that. Or pay monthly manually. Those are the choices, full stop.
It’s easier to handle fraud or theft with a CC who hasn’t gotten their money yet.
T-Mobile doesn't even let me setup auto pay. I'm a Sprint customer that got converted. Sprint app no longer works, T-Mobile doesn't recognize me.
I still get the removed but it makes me pay manually, using the short code from the phone app... And since I can't see it get into the account, can't pay off or buy my current phone.
Once I get time off near August I hope to deal with that. And after, may just switch to something like mint. Hardly use any data, text, or talk, just needed phone financing and insurance.
I had nothing but deteriorating service and escalating fees from them. So glad to have switched away!
It’s crazy, they were doing good. Then, past several months, garbage.
Who’d you switch to?
Ting. They rent/use Verizon and t-mobile towers I believe. The coverage is fine and the prices are way lower.
I switched to Mint Mobile several years ago (god, like 5 years ago now?) and haven't looked back since
T-mobile bought Mint mobile back in March, so welcome back to T-Mobile
Holy shit, your AutoPay discount is $40?! Is this, like, not USD or something?
Xfinity is doing the same shit. I keep getting emails "reminding" me. I'm not sure what difference it makes to either company. I'm not so much mad as annoyed.
Credit cards charge the companies fees. Your $100 bill payment might only be $98 once it gets to them, because Visa/MC/etc took $2. But most importantly, it strips away any protection you have against incorrect charges. With a credit card on file, you can dispute charges, even demand a charge-back. But with a debit card or bank transfer? Your money is gone, too bad for you.
My autopay discount is $5 and I get about half of that back in rewards points from my credit card. I'm keeping the CC on file and chalking it up to having better protections and an extra 25 days interest-free for $2.50/mo.
This was the reason why I switched to US Mobile and I’ve been loving it. I know it sounds like a paid comment ahha, but I was a T-Mobile customer for 10 years and I realized I didn’t need to spend $80+/month for the service
Verizon does the same thing. 🫤
Check out Google Fi. It uses the T-Mobile network here (US), and I get unlimited data, no rate limits. I have three phone numbers on my account and it costs me $85 a month total. Also the phones from the Fi store are super cheap if you stay on Google Fi. My pixel 7 got $300 off at purchase and $100 for my old phone. They are unlocked, too. Something I hate when buying from other providers. One of my phones had a Verizon sim and a Google Fi e-sim, so I can switch services with easy. Here in the mountains, service can be spotty in places with TMobile. Wifi calling is also available though, so that helps, too. I abandoned US Cellular entirely.
My only concern is being even more locked into Google. I already feel like I have too many eggs in their basket and they are basically impossible to deal with if something goes wrong. I don't want to end up locked out of everything with no data and there's no customer support person I can call up to maybe sort things out with because Google is too cheap to pay for actual customer support staff.
Switch carriers, why support a company thats actively annoying you and has a record of breaking customers privacy with data leaks?
I just switched to T-Mobile after getting played by both AT&T and Verizon too many times. At this point, I don’t know what I’ll do if T-Mobile tries to screw me over worse than those two did.
Why would they do this? Debit charges can fail if got enough funds. Cc almost always goes through. The only risk is a charge back.
I would NEVER do this. CC in the US have actual consumer protection laws. Debit does not.
I hope they don't roll this out to Tmobile Prepaid. I don't really trust Tmobile with my bank account information.
Paying over $100 each month on cell plans is crazy. If all you use is talk, text, and some data, Connect by Tmobile Prepaid has $15 plan with 3.5GB per month
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