Plex, the free streaming app, laid off approximately 20% of its staff, TechCrunch has learned, which will affect all departments, including the Personal Media teams.

“This is by far the hardest decision we’ve had to make at Plex,” CEO Keith Valory said in a statement. “These are all wonderful people, great colleagues, and good friends. But we believe it is the right thing for the long-term health and stability of Plex.”

The streaming app gives users a single destination to upload and organize content (video, audio and photos) from their own server while also allowing them to stream it via mobile app, smart TV or desktop.

In recent years, however, Plex has invested in free, ad-supported streaming (FAST) and live TV offerings. The FAST market has become saturated as many companies have entered the space. Plus, the overall advertising industry has taken a hit, making it harder for companies to earn enough revenue.

Valory noted in his statement that the company was significantly impacted by the slowdown. “While we adjusted our business plan last year after the shift in equity markets to get us back on a path to profitability without having to cut personnel expenses, the downturn in the ad market in Q2 put significantly more pressure on our business and ultimately it became clear that we would need to take additional measures in order to maintain a confident path to profitability within the next 18 months,” he said.

He added that the company is still expected to see 30% growth this year.

According to a Slack message from Valory, obtained by The Verge, which first reported the layoffs, Valory noted that 37 employees would be impacted.

Additionally, it seems that Plex may have had another round of layoffs earlier this year. Five months ago, a former account executive posted on LinkedIn that they were “affected by company layoffs.”

As of January, the company had 175 employees, and its revenue was in the double-digit millions.

Updated 6/29/23 at 12:10 p.m. ET with a statement from CEO.

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[–] 107 points 3 years ago (31 children)

Or we could all switch to an Open Source alternative, Jellyfin, and either donate what you’d normally pay Plex or just enjoy it for free. I’ve never used Plex and started with Jellyfin. It’s gotten the job done thus far

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  • [–] 35 points 3 years ago (11 children)

    It’s the app ecosystem for plex that keeps me there. There’s an app for my LG tv, an app for my in-laws’ Roku etc.

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  • [–] 18 points 3 years ago (3 children)

    Yes you’re right, Jellyfin isn’t on many platforms but I’m pretty sure they have an app for LG and Roku (Clients here). Although the LG app isn’t the best from what I remember. What I usually do is use an Amazon fire stick with Tailscale for my family and it’s been working well. But also as popularity increases others will be able to contribute more and the apps will become better.

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    [–] 105 points 3 years ago (7 children)

    It seems like in the last few years the company's focus has primarily been on adding things to Plex that I do not want as part of Plex. And not adding the audiobook support that I do want.

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    [–] 81 points 3 years ago (16 children)

    I used Plex for years, and it is the superior product (if you pay) compared to Open Source alternatives. However, after seeing Plex's recent incentive pivots and looking for investors I jumped shipped to Jellyfin. The thermometor of enshittification is indicating that Plex is on its way out.

    Folks who haven't looked at alternatives yet, do so now.

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    [–] 58 points 3 years ago

    I'm honestly surprised that Plex has revenue in the "double-digit millions"

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  • [–] 53 points 3 years ago (5 children)

    Jellyfin is so good now. I used to use Plex but I have no need for it now at all.

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    [–] 50 points 3 years ago (9 children)

    Oh well, worse-case scenario- at least we already have Jellyfin.

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  • [–] 33 points 3 years ago (8 children)

    I really hope Jellyfin gets a leg up soon, as a Plex Lifetime Pass owner I have become more and more discontent with the platform.

    When I paid for my personal licence, it included downloads for all my users, now its cutoff to only older users. I had expected that Plexamp would only be restricted to me while it was being developed, but it remains locked away from my users should never individually have a reason to subscribe for just themselves.

    I bought my licence to support the company for the use of my server and I feel like they've only downgraded my service in the last couple years. Getting new users to jump through all of the hoops with their pinned content, only to have them ask me why there are adverts on my movies is frustrating.

    I feel like very little has improved in the core product in years, my users default settings are still transcoding to the same bitrate, or 10x its bitrate. Every time I have made a valid suggestion on the old subreddit, the Plex devs had plenty of time to reject any and all criticism.

    I don't believe Plex is going to get much better and likely we will see further erosion of our licences as the company only focuses on free users and the FAST service. I will keep checking in on jellyfin and alternatives, hopefully they get a boost soon.

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  • [–] 49 points 3 years ago (3 children)

    Well they also spent the past 10 years building 80% stuff we never wanted

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    [–] 44 points 3 years ago (18 children)

    Jellyfin NEEDS a plexamp tier music streaming app for me to consider moving unless plex completely self-owns harder than Twitter and reddit combined

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    [–] 36 points 3 years ago (4 children)

    Unfettered Capitalism breeds emshitification.

    Why build and keep a great product when shareholders will always push for more growth and higher revenue. Even if that means laying off your best devs and pissing off users.

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    [–] 34 points 3 years ago (3 children)
  • [–] 29 points 3 years ago (22 children)

    Why are all these large tech companies failing this week? Is AI really decimating the internet on all fronts?

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  • [–] 34 points 3 years ago

    The problem isn't AI, but interest rates.

    Silicon Valley lived for a long time with an investor market that didn't really have anything better to invest their money in, so they would invest in a series of Internet companies with the hope that one of them would make it rich. Now that lending money can make you more money, it isn't worth it to invest in companies or ideas that don't make money right now.

    The VC funding that Silicon Valley relied on dried up. If you are a startup, you need to be profitable before you burn through your cash. If you aren't a startup, you don't have to worry as much about new tech cannibalizing your core businesses, so they are more willing to cut product lines.

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  • [–] 29 points 3 years ago (6 children)

    It's been going on for nearly a year now, but the layoffs tend to happen in waves because the stock market and investors in general tend to be very reactionary. Also a lot of companies released their quarterly earnings recently

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  • [–] 16 points 3 years ago (2 children)

    Its not a tech issue, its a finance issue.

    The tech industry has always been highly speculative. What we saw in the 2010s was only made possible through venture capital and high digital advertising budgets.

    Now that there's uncertainty and investments are expensive due to high interest rates, VC and advertisers are pulling back. As a result, we're seeing a bunch of business models that have never been viable on their own have to try and support themselves for the first time.

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    [–] 29 points 3 years ago (15 children)

    I only still have a plex server running for audiobook support with the app Prologue. Everything else is happy in Jellyfin and and has been rock solid. Plex went way to corporate and it creeped me out.

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    [–] 22 points 3 years ago (11 children)

    Wow, it’s almost like those free channels the put all over my Plex that nobody wants was was a bad investment. Still love Plex as a service but I find it hard to see any value in FAST.

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    [–] 21 points 3 years ago (6 children)

    Shit. I'd have moved to Jellyfin already if they had an Apple TV client. If they go under I might have to get a 2nd set top box just to run JF.

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    [–] 20 points 3 years ago (5 children)

    The evil clone of XBMC is finally in its death throes (yes I’m still bitter about that). No worry, Jellyfin is better.

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    [–] 20 points 3 years ago (2 children)

    As of January, the company had 175 employees, and its revenue was in the double-digit millions.

    And yet, it is not enough. Perhaps the lesson is to NOT take that VC money if you want your company to survive.

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    [–] 20 points 3 years ago* (last edited 3 years ago) (2 children)

    Wasn't even aware that Plex was still around. Swapped to Jellyfin years ago.

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    [–] 19 points 3 years ago (7 children)

    Why the fuck is Plex even a company? Attention venture capitalists: Get your money grubbing fingers the fuck off decent technologies that should in no way be tied to profit-seeking. We live in a dystopian hellscape.

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    [–] 19 points 3 years ago (3 children)

    As a long-time Jellyfin user, I've never really understood how Plex makes money providing a handful of additional features over the FOSS alternative.

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    [–] 17 points 3 years ago (1 child)

    30% growth after a 20% layoff huh?

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    [–] 17 points 3 years ago (1 child)

    This doesn’t surprise me. The “features” that keep being added to Plex drive me nuts. I just want to be able to browse and watch from my own library.

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    [–] 15 points 3 years ago (6 children)

    Valory noted in his statement that the company was significantly impacted by the slowdown.

    He added that the company is still expected to see 30% growth this year.

    Which is which?

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