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Microsoft opens a "high priority" bug ticket in ffmpeg, attempting to leech the free labour of the maintainers (trac.ffmpeg.org)

submitted 8 months ago* (last edited 8 months ago) by [email protected] to c/[email protected]

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Microsoft employee:

Hi, This is a high priority ticket and the FFmpeg version is currently used in a highly visible product in Microsoft. We have customers experience issues with Caption during Teams Live Event. Please help

Maintainer's comment on twitter:

After politely requesting a support contract from Microsoft for long term maintenance, they offered a one-time payment of a few thousand dollars instead.

This is unacceptable.

And further:

The lesson from the xz fiasco is that investments in maintenance and sustainability are unsexy and probably won't get a middle manager their promotion but pay off a thousandfold over many years.

But try selling that to a bean counter

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[–] [email protected] 2 points 8 months ago* (last edited 8 months ago) (1 children)

Ok, this time I read the full ticket, so ….

They used the software in compliance with provided license
opened a bug report on the provided system
cooperate with the maintainer to diagnose
then when it was user error, they asked where they should have found the doc?
then some asshole pasted a huge graphic in the bug report demanding money

I love to hate on Microsoft too, but I only see one asshole here

[–] [email protected] 2 points 8 months ago

The point is that a multi billion dollar company, known for squashing and sabotaging open source projects, wants a bug fixed quickly. The open source software that they make big money from has an issue and they COULD just sponsor it, get a support contract, whatever, but instead they want priority because reasons?

If it was a random user, then whatever. The entire point is that this is not a simple random user.