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Why would they only use a browser? They talk with friends over video chat, watch movies/TV shows and play games and do other casual stuff.
I haven't seen any distro that manages the basic tasks without any issues that require technical troubleshooting. Really basic stuff, like turning on your computer and having no audio even though nothing changed or your internet not working. That is mere incontinence for you or me, but to non-technical people it's a dealbreaker.
And that sort of thing never happens with Windows?
Interestingly no. All the data Microsoft collects about OS usage, they seem to use to polish all these issues.
And I'm not saying people shouldn't try Linux, there are millions of reasons it makes sense, but usability is the only metric that matters for normal users. They are happy to sell their information for convenience and "it just works" attitude. Apple whole existence is based on that mentality. And that is the weakest area of Linux. Partly due to the nature of open source, where people tend to fork and tailor the experience to themselves, and partly due to no usage statistics to base usability around.
Great points, I'm a Linux user and used to use windows myself, what you've said about Apple being existential, revolves around this mentality, has hit me. I'd like this to change for Linux. It could provide real freedom to people when using their machines while not being monitored by big tech companies.