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It sounds somewhat reasonable and you just are not the candidate. From what it sounds like, it would be like applying for a job as a pool lifeguard but your only experience around pools was from YouTube. They want someone who has handled that item before not someone who says "let me take a crack at it"
A lifeguard needs training/certification to do their job, so you wouldn't just hire anybody.
In OPs case, they are qualified to do the job but the recruiter didn't like that they hadn't used their product. That is more like not hiring a qualified lifeguard because they have never gone swimming recreationally at that location.
This seems like a poor analogy.
"I don't have experience with the 'Megamart Pool TM' brand of pools, but I've got my Lifeguard certificate through a training program that operated at a nearby lake." Oh sorry, we want our applicants to be familiar with our specific pool with 50+ hours of paid visits logged. Please come back next year after you've gather this.
Exactly, this is a good analogy. I actually got the feedback that I was technically qualified and most of the other feedback was positive.
That's not the case at all. Where did OP say they had training on the product but not the specific brand? They just said they were familiar with the product but never used it.