this post was submitted on 13 Jul 2023
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They can. You're listening to the incorrect audio stream on your device. Your device has to request the stereo stream from Netflix or whatever, otherwise it'll just send you a surround stream and then your TV will downmix it badly... resulting in quiet dialogue.
/work in the industry, we have to hit specific loudness averages and ranges for both dialogue and overall mix. -24 LUFS, if you're curious.