Linux
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You are the one being defensive buddy, not the other person. The reality is simple - people want as easy a solution as possible. They want to sit down after a 9-5, plug in their controller and play the game. Linux not being that, and requiring you to jump through hurdles, to know how to use a command line isn't that. This specific user had issues with drivers and doesn't know how to fix that issue. That's okay, and their criticism is valid.
They don't care that one experience is made free open source, if it is a worse experience. That's a perk for a specific subset of people, not for the average user.
There is no disconnect. The user was talking about his specific experience they had. There is no need to defend gaming on linux - you won't change their experience retroactively.