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HP CEO: You're 'bad investment' if you don't buy HP supplies (www.theregister.com)

submitted 10 months ago by [email protected] to c/[email protected]

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[–] [email protected] 24 points 10 months ago* (last edited 10 months ago) (1 children)

"Every time a customer buys a printer, it's an investment for us. We are investing in that customer, and if that customer doesn't print enough or doesn't use our supplies, it's a bad investment."

They literally can't help themselves. They've gone from treating their employees like an investment vehicle, where if it doesn't perform well enough, they stop investing in it, and they're fully onto doing that to their customers as well. (They aren't exactly actually investing in their employees either. They consider an employees low pay an "investment," in the employee. Nevermind the employee can't afford an apartment on their own on their pay.)

You know how little your boss thinks of you and how disposable they think you are?

Yeah, well, they think that about the customers now, too.

"You can easily be replaced with another customer who prints more," is what they are saying to themselves.

[–] [email protected] 5 points 10 months ago

The company I work for has a contract with HP to provide and service the printers. My department uses a printer everyday. In addition to internal use we print receipts and documents for clients who sometimes only have a few minutes to wait. We have been told that our printers are going to be removed because we don’t print enough. Our page count isn’t high enough to justify the cost from HP, despite the fact that we literally can’t do our jobs without them. The result of this is that we’ll have to walk the floor until we find an available cloud printer, no matter how far away or inconvenient it is. For corporations it’s all about the numbers. Metrics, budget, etc. How it affects their employees doesn’t matter to them.