Oh, but we haven't talked about the opposite thing, which is when tech-savvy user X thinks they know better than whichever IT person or team set up a process and decide to ignore it or bypass it and then they break something and nobody's happy.

I see your point, though. I mean, even if you know what you're doing there are many times where you just need to get a thing done and you just want somebody to make it so the computer does the thing, rather than understand how the thing-doing is done. We forget, but computers are actually super hard and software is overcomplicated and it's honestly a miracle most of it works at all most of the time.

It's not, though. Some of the people I'm talking about are experts at intricate, complicated things. But for digital natives and tech-heads this language is second nature, that's not true of everybody. And for some of those people they know enough to realize that sometimes computers lie to them. Is this message telling me to press a button real or is it malicious? Yeah, I can tell pretty easily, but they can't.

There are tons of people out there, of all ages, for whom computers are scary bombs that can steal their money or their data or stop working at the slightest provocation. Thing is, they're not wrong.