I've encountered plenty of poor souls in equally poor countries getting paid a pittance who entirely seem like bots

Lol, why would that be true? They want to help, they just have a shitty bot

Most companies try to gain and retain customers. You're suggesting that at Chipotle, they sat down and decided to actively not help theirs?

It’d be a lot easier to not make a bot at all if that was the case. They aren’t intentionally not trying to help, they’re intentionally spending as few resources as possible on helping while still doing enough to satisfy most customers. It’s shitty but it’s not malicious like you guys are implying.