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The company would bid on government contracts, knowing full well they promised features that didn’t exists and never would, but calculating that the fine for not meeting the specs was lower than the benefit of the contract and getting the buyers locked into our system. I raised this to my boss, nothing changed and I quit shortly after.
Promising features that never existed is part and parcel to a lot of software sales, whether gov or private. Speaking from post-sales experience.
I think it’s fine to promise them, but to claim they currently exist when you never plan to implement them is what I couldn’t support.