There is an aerial cable that comes to this splitter (from the left) that splits out two cables. The one powering my modem is the one that’s damaged.
I’ve been having internet issues during the day for the last few days (I live in the northeast US, so very cold right now if that’s relevant). It’s only during the day. Internet speed is VERY slow when it’s connected (<10mbps download, <1 upload) and it is constantly disconnecting. But at nights internet is normal with no interruptions (160mbsp download, 10 upload). I had a tech scheduled to come out to fix the cable today but the guy never showed up (I could do it on my own but don’t fully trust myself with it) but it seems weird it’s only happening during the day. Is this actually the issue?
The other cable from the splitter goes nowhere, so is not an option. This is a rented house so there’s only so much I can do.
Yup. Cold temperatures (as well as high heat) will always cause interruptions with your internet devices.
Would recommend you that it’s easy to fix the damaged connector but if you don’t have the spare connectors with similar dimensions, then it’s better to send this image through email to your ISP & explain that it’s on a spot where temperatures drop very low.
TL;DR: minimum 2 mins of work with fixing it, but still would recommend that the ISP technician fixed the connector