Does this mean I need to contact FedEX or is this a normal occurrence? (I’d prefer for it to actually arrive when it’s supposed to as my schedule aligns well with the expected date)
this post was submitted on 21 Nov 2023
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If it's stuck in customs (normal), this is what aftership shows. Fedex's website will give you more information.
If it is customs, then like others and you have said, it'll continue on in a couple of days.
If it's not, and Fedex's system just says that it's "Pending" or something along those lines, contact both their support and framework's soon.
That happened to mine, and Fedex eventually just said they couldn't help me unless I gave them exact serial numbers (not product numbers) of the parts in the box. :P Framework support just shipped a new one and it showed up in 2 days. No questions asked.