this post was submitted on 20 Nov 2023
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Honestly, reach out to Anker. When I had issues like this with an usb-c cable years ago they immediately sent me a replacement and did not even want the other one back.
Ah no, I just checked a pair of wired EarPods and when I nudged them slightly the music on my iPhone paused. Looks like it might be the port on the iPhone itself……