Is it normal for ISPs to block access to router's webpage? (alien.top)

submitted 2 years ago by CorrosiveStare@alien.top to c/homenetworking@selfhosted.forum

8 comments fedilink hide all child comments

So I wanted to change DNS settings on my router but when I tried to access the router's configuration page (via the gateway IP), the connection is refused.

The router is ISP provided, and internet doesn't work if the fiber optical cable is connected through another device, so I assume that they have a custom firmware installed. Resetting the router does grant me access to the configuration page but the internet doesn't work and I have to call the technical support of my ISP.

So my question is, is it normal for ISPs to block access to router's webpage? Also, is there any other way to access the configuration page if I want to change some stuff there?

you are viewing a single comment's thread
view the rest of the comments

[-] Northhole@alien.top 1 points 2 years ago

There are routers that don't have a local management web page, but instead are fully and only managed through the ISPs CPE (Customer Premises Equipment) management system. It can here be that the ISP have a "my page" on their web or an app for changing the settings on the router.

There are some good reasons for doing this. Looking back the last 10 years+, quite a lot of the security issues that have been on routers have been related to local interfaces (webpage/APIs). So there is a security element in this. You can also deploy changes to the management interface here quite easily, or even add/remove features, without having to change anything in the firmware for the CPE.

[-] CorrosiveStare@alien.top 1 points 2 years ago

I can confirm that it does have a web page as I can access it after a reset. However, I cannot access it anymore after a reboot and the internet doesn't work after a reset.

Also, the ISP does have an app but it doesn't allow any modification except display name and password changing.

this post was submitted on 19 Nov 2023

4 points (100.0% liked)

Home Networking

358 readers

1 users here now

A community to help people learn, install, set up or troubleshoot their home network equipment and solutions.

Rules

Please stay on topic.
Please use the search function to look for keywords related to what you want to ask before posting since most common issues have been answered.
No Ads. This community is for support and discussion. Ads and self promotion are not welcome here.
No product reviews or announcements. If you have a question about a product, be specific about what you want to know.
Be civil. Don't be a jerk. Not being a jerk is surprisingly easy.
No URL shorteners. URL shorteners tend to hide the real use of a link. For this reason, please use normal links, even if they're long.
No affiliate links.
No gatekeeping. With profession shall come professionalism. Extend help without judging others for their ignorance. The same goes for downvoting of comments or posts for "stupid questions" or not being as knowledgeable as others.

founded 2 years ago

MODERATORS

communick@selfhosted.forum

rglullis@communick.news