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My ISP insisted that my slow download speeds are due to my third party router. This is BS, right? (alien.top)

submitted 11 months ago by [email protected] to c/[email protected]

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I live in Canada, and my ISP is Telus. I'm subscribed to their gigabit plan.

However, I only ever really get 250mbps. This is adequate, but I'd like to get closer to the speeds I'm paying for.

I get that peak times might have slower speeds, but I can do a speed test at 3am and it's the same. Hell, even if I was getting 750 I'd be happy.

Called Telus up, and the only thing the guy would say is its because I have a third party router and not their own. I have a TP-Link Archer C7 with openwrt. It's a gigabit router. My PC is connected to this via a gigabit switch.

My ISP does allow third party routers, I've been using it for years before upgrading to gigabit.

On the plus side they're sending out their newest router for free so I could at least give them the benefit of the doubt, but I'm suspecting I'm gonna get exactly the same speeds more or less.

The guy kept touting its "wifi capability", even though I don't use wifi for anything except cellphones. All my heavy downloads are on wired devices.

So am I correct in that the guy is talking out of his ass and I'm likely stuck on a 2 year term paying $30 more than I should be?

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[–] [email protected] 1 points 11 months ago

I am seriously baffled by most of the comments not instantly seeing the issue here given this is a networking subreddit. You do not have a 'gigabit router' you have a gigabit switch attached to a low powered network bridge in a single device. It, by its nature is a compromise as a combined device. Even the use of the word 'gigabit' for the switching portion is likely incorrect or less than what you expect if you hooked enough devices up to it and tried to transfer concurrently (backplane rate or non-blocking rate).

For the actual throughput of the WAN port on your device this would be an individually identified spec that it is capable of. The related PPS (packets per second) it can process depending on routed packet size can also be a rough way of determining this. Here is an example of Ubiquiti listing this is their model comparison for the edgerouter line of devices they sell.

https://www.ui.com/edgemax/comparison/