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A place to share alternatives to popular online services that can be self-hosted without giving up privacy or locking you into a service you don't control.

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Ticket system recomendation for 500 Users (alien.top)

submitted 1 year ago by [email protected] to c/[email protected]

9 comments fedilink hide all child comments

Im looking for selfhosted opensource Ticket System supporting;

- LDAP Auth

- Mail notification

- Mail to Ticket

- Answer with mail

Any ideas ?

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[–] [email protected] 1 points 1 year ago (1 children)

We use zammad as an MSP and absolutely love it. Feel free to ask any question

[–] [email protected] 1 points 1 year ago

I need it for my internal IT ... we use ITOP but we all hate it.
It is important that people can create tickets via mail and answer tickets via mail and using LDAP Auth ...
I have 2 different support teams that cannot see each other's tickets. Both teams have different support email addresses.