this post was submitted on 16 Nov 2023
1 points (100.0% liked)
Home Networking
189 readers
1 users here now
A community to help people learn, install, set up or troubleshoot their home network equipment and solutions.
Rules
- Please stay on topic.
- Please use the search function to look for keywords related to what you want to ask before posting since most common issues have been answered.
- No Ads. This community is for support and discussion. Ads and self promotion are not welcome here.
- No product reviews or announcements. If you have a question about a product, be specific about what you want to know.
- Be civil. Don't be a jerk. Not being a jerk is surprisingly easy.
- No URL shorteners. URL shorteners tend to hide the real use of a link. For this reason, please use normal links, even if they're long.
- No affiliate links.
- No gatekeeping. With profession shall come professionalism. Extend help without judging others for their ignorance. The same goes for downvoting of comments or posts for "stupid questions" or not being as knowledgeable as others.
founded 10 months ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
Thanks for everyone's replies!
We called ATT today because the internet refused to come back on at all and they sent a different tech who identified the issue.
The tech used his meter and it showed there was a connection issue within 39 feet of the modem.
Apparently when the fiber cable terminates against the house they have to cut the cable and make a manual connection. The tech who hooked up the line didn't do a good job cleaning the glue away and bent one of the fibers.
The tech from today was baffled the other tech didn't discover the issue (but the other tech who came out numerous times was also the one who hooked up the fiber initially).
The tech also said he had one case where the router was actually causing issues with the modem, but he said that is extremely rare.
Glad to hear this is sorted. I heard our next door neighbor had to have att come out 3 times to get their fibre right. This is one of the main reasons I haven't signed on yet.