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ATT Fiber internet keeps dropping and they blame my router (alien.top)

submitted 1 year ago by [email protected] to c/[email protected]

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My wife and I had landscaping done and the workers accidentally cut the fiber optic line to the house. ATT tech came out and re-ran the line. The internet continued to cut out multiple times, particularly in the morning.

A tech came back out, tested the fiber optic line and said the connection was good, but there were errors and replaced the modem with a new modem. Next day and from then on the internet keeps dropping. I get an error message in my browser saying the ATT modem cannot connect to an IP and the modem light blinks red.

To me this indicates there is an issue with the line or network coming into the house, but they are pushing back saying it is my router.

Can a router somehow disrupt an ATT fiber optic modem and cause it to blink red? That doesn't make much sense to me.

I am going to buy a new router, but it doesn't seem like a coincidence that everything was fine until they ran a new line to the house.

Does anyone have any suggestions?

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[–] [email protected] 1 points 1 year ago

when mine was initially setup I had intermittent connection issues. I was able to monitor the Rx power and see it fluctuate. (the numbers to the right of the decimal are not displayed correctly which took awhile to figure out)
0.16 is ACTUALLY 0.016
0.160 IS what we would typically write as 0.16
its showing how many thousands and not padding the zeros correctly.

I called and a tech came out and cleaned the outside house box connection, the connection at the street, and the connection on the other side of the street. been solid since then.