this post was submitted on 11 Nov 2023
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345
Free returns disappearing from retailers | The era of free returns — an essential part of the rise of online shopping — is ending (www.axios.com)
submitted 11 months ago by [email protected] to c/[email protected]
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[–] [email protected] 56 points 11 months ago (1 children)

I will continue to only deal with companies that offer free returns.

[–] [email protected] 16 points 11 months ago* (last edited 11 months ago) (1 children)

an understandable personal policy, but a lot of small businesses can't compete with these companies. my margins are thin and my products are expensive, so if I accept a return from a customer i am losing money. the cost of producing the item that got returned is not recuperated it's just gone.

[–] [email protected] 8 points 11 months ago (1 children)

I am not sure what to advise. It isn't personal.

[–] [email protected] 11 points 11 months ago (1 children)

I just think it's something interesting to think about. there's a lot of things that gigantic companies do in order to eat small business that can't afford to.