this post was submitted on 05 Nov 2023
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Technology
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It works for what I need it to do for me. I don't really care what word you use to label what it's doing, the fact is that it's doing it.
If you think LLMs could be replaced with a "text template" you are completely clueless.
I'm not sure you understand what the LLM is doing, or how support responses have been optimized over the decades. Or even how "AI" responses have worked for the past couple decades. But I'm glad you've got an auto-responder that works for you.