this post was submitted on 06 Oct 2023
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New iPhone login prompts (lemmy.ca)
submitted 1 year ago by [email protected] to c/[email protected]
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Hey everyone,

I got a new iPhone 15 Pro, and I keep getting prompts to login to an old old old Apple ID that as far as I can tell, doesn't exist anymore. No password is accepted and when it goes to be reset, I get the notification that "This Apple ID is not valid or not supported". I know it did exist at one point, though I'm not sure it was before everything got converted to the Apple ID system, and as far as I know, there's nothing on the phone that requires this Apple ID, no music apps or anything. Anyone know how I can fix this?

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[–] [email protected] 6 points 1 year ago* (last edited 1 year ago)

Even though you don’t know it, you probably have an app (or several), music or something else that transferred over from your old device that was originally downloaded or purchased using your old account. If you delete it, it should stop prompting. If you can’t figure out what it is, setting up as a new phone should work.