this post was submitted on 03 Oct 2023
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To be frank, I don't think they care about anything else other than keeping people on the platform. Which is not such a bad goal to be had if they tried to achieve that with quality of service, good offering of entertainment, etc. What they are doing is desperately trying to create some long running series where on which people will get hooked and won't be able to leave even if everything else starts sucking. Should this ever happen I think we can fully expect their next step to be reduced amount of licensing towards other shows and movies.
But as you rightly put it, you can't grow forever and ever increasing revenue can only be had in dreams.
Actually, I don't think they care about retention at all, because to the industry retention = stagnation. They only care about new subscribers because that "shows" growth. They much prefer hearing "We increased subscriber counts by 10%!" over "We kept 100% of subscribers YoY!"