this post was submitted on 24 Sep 2023
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The Valve Index is the least popular VR option and doesn't rank near the top of VR headsets. Still being beat out by entry level Oculus.
The Steam controller was poorly made flop and has been discontinued. The vast majority of reviews put the controller well below the Xbox controller, which was already PC compatible.
Steam Deck is very expensive and has a very poor battery life. Making the handheld cable tethered. It also went against its open promise by including locked down proprietary software.
Steams customer support ranks the third worst of all top level game stores. Just above Ubisoft and Blizzard.
You mention their Linux support yet the majority of games are yet to be supported and plenty of game will never be supported due to their nature or inclusion of anti-cheat. The only thing Valve has done was release the Steam Client to Linux.
Steam popularized gambling for children and continue to be one of 2 PC companies that continue to do so.
Valve's goal isn't to sell a lot of headsets, but to show what's possible with high quality VR and encourage more VR games and headsets. Valve's ultimate goal here is to sell more VR games.
Oculus wants to sell a lot of headsets so they can push some kind of SM interaction and profit from having lots of ads. The priority there is adoption, not quality or compatibility.
No, it was well made, it just wasn't popular. And again, it wasn't their goal to sell a ton of them.
The goal was to design a flexible controller to build out their controller API and give an option for a decent desktop mouse replacement for a PC "console" format (i.e. Steam Machine). I think they succeeded at that, but the market wasn't interested, probably because Steam Machines didn't go anywhere. It was never intended to replace existing controllers, but to complement them.
It's $400, which is really competitive. Direct competitors like the AYANEO cost ~$1k twice as much, or even more. The Switch cost $300 at launch (OLED is $350, even today) and wasn't even competitive with current console hardware at launch, while the Steam Deck is competitive with both price and hardware.
And it's not cable tethered. I get a few hours of battery life as long as I'm not playing the most heavy games. Most of what I play are older AAA games and newer indie titles, and I get 3-5 hours of battery life, which is longer than my play sessions anyway. If I switch to a modern AAA titles, it's like 1-2 hours, which is still enough for most play sessions.
Their goal, again, isn't to sell a ton and corner the PC handheld market, it's to make PC handhelds popular so there's more demand, thus more competition, and thus more game sales. They also want to show what's possible with a Linux-based PC, so there's a credible alternative to Microsoft (and most games seem to be playable, check out ProtonDB for a larger picture than just Steam's official stamp; look at Proton DB medals, 77% are Gold or Platinum, which usually refers to "playable" and "verified" accordingly).
You claim it's worse, but you don't give examples of services that are better. Here are some examples of worse customer service:
And Steam's policy is 14 days and <2 hours playtime (so the same or better than above), yet there are countless examples of refunds being issued being both the time and playtime limit, provided you don't abuse it.
I'm not going to go through other examples because I believe I've proven my point, so now it's your turn: give specific examples of other stores having better customer service than Steam.
Refunds are your only metric for customers service? Get fucked.
No, they're just one example, and perhaps the most clearly documented one, and IMO the most important one (i.e. the one that most users will need to use).
If you want to discuss another metric, then please do so.
countless improvements Valve engineers have made to the the Mesa OpenGL and Vulkan drivers as well as to the kernel graphics driver components. Not just to the AMD graphics drivers for benefiting the Steam Deck's hardware but also to Zink OpenGL-on-Vulkan and then other common infrastructure. But in this area of the Linux graphics driver support, Valve's contributions and those of their partners have been incredibly beneficial to the Linux desktop ecosystem even outside gaming.
https://www.phoronix.com/news/Valve-Upstream-Everything-OSS