this post was submitted on 03 Jul 2023
274 points (100.0% liked)
Technology
12 readers
1 users here now
This magazine is dedicated to discussions on the latest developments, trends, and innovations in the world of technology. Whether you are a tech enthusiast, a developer, or simply curious about the latest gadgets and software, this is the place for you. Here you can share your knowledge, ask questions, and engage in discussions on topics such as artificial intelligence, robotics, cloud computing, cybersecurity, and more. From the impact of technology on society to the ethical considerations of new technologies, this category covers a wide range of topics related to technology. Join the conversation and let's explore the ever-evolving world of technology together!
founded 2 years ago
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
I personally can't wait to see it all burn. This last year especially has shown me how many people are just getting fucking sick and tired of centralized, corporate bullshit, even if they aren't consciously aware of why (things like issues listing items on Marketplace due to false auto-removals, no way to contact a human being for help with a business issue, spam, bots, unintentional bans/excessive moderation, etc.) At the end of the day, when the average person starts to complain about shitty UI and too many ads, you know a platform has peaked - and it's happening everywhere. Social media has had its time in the sun. I want it to fucking crumble now.
Automation in the realm of customer service drives so much of the enshitified experiences. If I'm not talking to a robot/chat engine, I'm talking to a human with such overbearing rules/scripts they might as well be a robot. And I know they hate it as much as I do.
The otherside of this, is that when I encounter a kind human who has actually been empowered to solve problems I tend to leave glowing feedback and share the experience.
Office Space got it right 24 years ago. "I'm a goddamn people person." First people they cut, and it just got harder for the customers.
It's so sad how awful the end user support has gotten. Even when you're paying Big Money to big hardware makers who make you pay for support packages, you're talking to Malaysia or India or a few in South America. Pinching pennies into dust when they're making money hand over fist for the support contracts. When most end user engineers are only opening tickets when it's dire problems due to how awful the experience is.