Does your understanding of adequately matter to ex call center employees?

Level 1 support was never a satisfactory experience, the employees there never were allowed to say anything beyond some things that fit into a LLM context.

That's just making one person do the job of more than one.

Capitalism has been doing that long before LLM'S.

That's just making one person do the job of more than one.

How do you call bs on one person doing the work that used to take two? It was one person and an intern.

Every company had a secretary pool 60 years ago before word processors allowed people to type by themselves without an extra support person.

Honestly, this whole "AI software development will make code less maintainable" stance is not an AI problem, it's a human problem. When you use agents to generate code, you still need to review it, test it and so on. Granted, some devs let their agents manage every step in the pipeline without supervision, but this is as dumb as letting a team of 4 juniors work without supervision. If you have real experience in software development, you will take the time required to validate the code created by your agents and still be able to deploy 5-10 times faster.