488
Hot Ones trying to sneak in the package protection (thelemmy.club)
submitted 1 day ago* by to c/mildlyinfuriating@lemmy.world
81 comments fedilink hide all child comments
 

As I'm sure most people would, I almost just hit Checkout but happened to see the text below. I am also sure I would have caught/removed it from the check-out page but maybe not. I did complete my order without 'package protection' but am sending an email and probably won't order again unless their response is acceptable.

Edit: I'll probably send the email after I get shipping confirmation :)

you are viewing a single comment's thread
view the rest of the comments
[–] [S] 17 points 1 day ago (1 child)

I appreciate your comment, but are you saying of the 2% lost packages they've all been for people that had coverage, therefore covered, or that UPS has covered all lost packages regardless of insurance?

If I order something and don't get it, you can be sure I'm not eating that cost. I will do a chargeback if it's not resolved appropriately.

  • permalink
  • fedilink
  • source
  • parent
  • hideshow 2 child comments
    •
  • [–] 7 points 1 day ago (1 child)

    Those 2% were covered by the 3rd party insurance, and I send out replacements right away instead of waiting for the insurance to do their thing.

    Yep you're well within your right to do a chargeback and I'd probably have to eat the loss, but I'm not willing to ship a replacement in that case either. The insurance would ensure you get the product at the end.

  • permalink
  • fedilink
  • source
  • parent
  • hideshow 2 child comments
    •
  • [–] [S] 2 points 1 day ago*

    I assume you have to have some recourse with them? I mean every carrier is gonna have problems, I seem to have way more issues having items shipped to me via FedEx.

    But it's not like if I'm watching it (which just happened) and I can see it's sitting at some FedEx hub I'm gonna chargeback the company. After it's there a week or more I'll be reaching out to the "carrier" and the vendor to see what they can do to help start a trace or whatnot, but as I said at some point I'll cut my losses and if the vendor won't make it right I'll chargeback.

    I think I've never had to do one honestly, so clearly generally things have gotten worked out for me, but I'm not adding package protection to my order.

    If it's only $1.65 they should just eat that, or adjust their shipping costs. If the total shipping was $1.65 more I'd probably bitch, but pay and move on.

    What they are doing will most likely prevent me from ordering again. I ordered for two reasons, I wanted more hot sauce but I want them to see how many times I've ordered from them which is multiple.

    I want them to see this has negative results, not just some guy on the Internet sending hate mail after seeing this post.

  • permalink
  • fedilink
  • source
  • parent