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Anon visits IHOP (thelemmy.club)
submitted 1 day ago by to c/greentext@sh.itjust.works
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[–] 8 points 15 hours ago (1 child)

I would likely do the same to be honest, Customer experience is huge when it comes to stuff like that. I don't care what your corporate overlords or your management wants. If what your management wants leads to me feeling uncomfortable spending my money there, I'm not going to spend my money there.

In my opinion, I think it's more than fair to be able to describe what you're looking for or point your finger at a menu item and have that be sufficient.

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  • [–] 6 points 9 hours ago (1 child)

    Right? Having the employee repeat it back in their internal words is fine and tells the customer they've been heard correctly, but you don't need to make then customer jump through hoops.

    Coffee shop I go to used to do the Italian thing. Then they switched to small/medium/large. They finally settled on just listing the volume on the menu.
    The entire time you could just say any of them and they knew what you meant.
    If they have no idea what you meant they can ask for clarification. They even have the cups right next to the register they can hold up and confirm.

    Turns out not pissing people off is often as easy as "asking for clarification if needed". Also offering free espresso occasionally helps.

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  • [–] 2 points 4 hours ago

    Oh yeah, firm agree, like the employee should definitely be able to clarify that they understood what you wanted properly, but it shouldn't require the customer having to use whatever internal lingo that the establishment decided they wanted to call a bagel or, in your case what they wanted to call sizes of the beverage. I've actually had a similar issue with Starbucks because our somewhat local one did that and I haven't gone back since.

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