The living room ceiling has been ripped out after sewage water backed up and flooded the upstairs bathroom. With the drywall gone, you can spot loose nails and concerning gaps between the floor joists. Rainwater seeps through the cracks around the front door.

Insects crawl through the window frames — even though the windows were reinstalled because they weren’t installed properly in the first place. And most of your bathrooms are unusable, awaiting repairs the builder promised more than a year ago.

It feels like a nightmare — but it’s reality, according to Danielle Antonucci, who invited a Hunterbrook Media reporter to the home she and her husband bought just four years ago in Sarasota, Florida, built by the nation’s largest homebuilder, D.R. Horton ($DHI). In an email provided to Hunterbrook, Antonucci desperately pleaded with D.R. Horton to address the numerous defects rendering their home nearly uninhabitable: “I keep getting the response that this matter has been escalated to the Sarasota office,” she wrote. “It has been 21 months!”

...Both D.R. Horton and Lennar promise that their mission to build affordable homes will not come at the cost of quality — even as they have told investors they would cut costs to offset diminishing margins amid a tightening housing market.

RTA. I have extensive knowledge of how horrible at least one of these two companies are. "Byzantine warranty system" is extremely magnanimous.