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Majority of CEOs Alarmed as AI Delivers No Financial Returns
(futurism.com)
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this post was submitted on 16 Feb 2026
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They want us to engage with "all the tools it offers" I have not been directed specifically to deal with the analytics part of it but I am sure the actual field reps are. I just do mostly customer service side stuff, processing orders/returns and assisting the remote sales team. I absolutely loath its "genius" AI powered search functions which I have to use constantly. It can't even do simple intuitive things like if I am searching for the name of the client I just spoke to to log my activity, it can't even figure out I am looking for Bob Smith from within the contact card I am on and instead I have to open up the full list of Bob Smiths and then find the one for that specific company, which I assume would be one of the few things an LLM should be able to do well.
That just sounds like management overpaid for a piece of software they don't really understand and want people to spend their day throwing shit at the wall to see what sticks, no matter how difficult it makes simple tasks. If you want to implement a piece of tech in a process, you have to very specifically define which parts of that software will be used and how, otherwise it's a headache for everyone involved. It's like giving a set of knives to someone who mostly chops vegetables, and asking them to engage with the knives it offers, even though they have no use for a jamón slicing knife.
Idk much about Salesforce tbh but what you describe does sound like one of those legacy ways of doing something that has worked the same way for 25 years even though it makes no sense, but it would be a disaster if someone changed it to make sense. Now you just put a chatbot in charge of it, and blame the user for not being able to prompt it right.
It is 100% the first part with a little bit of the second part.