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Brilliant, innit? (thelemmy.club)
submitted 7 months ago by to c/fuck_ai@lemmy.world
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https://www.reddit.com/r/LegalAdviceUK/comments/1qxc7x9/an_ai_chatassist_created_and_offered_a_customer/

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[–] 83 points 7 months ago* (last edited 7 months ago) (4 children)

This is way more common than people realize.

LLM chatbots were integrated into company websites with so few guardrails, it can be laughably easy to get a good discount. I learned this when I bought a new mattress from Mattress Firm three years ago. YMMV, but these tips may help:

  • Ask about a specific item or service. I asked if they could give a bigger discount and free delivery on x mattress.
  • Try to target a weekend that's already got a sale running. (For me it was Presidents Day)

I got an extra 25% off the sale prices and it was glorious.

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  • [–] 25 points 7 months ago (1 child)

    Bit of important context from OOP:

    Code wasn't accepted. He copy/pasted his code into the order comments section when he paid his deposit. He demanded the figures be adjusted for his discount code.

    Changes the situation quite a bit

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  • [–] 19 points 7 months ago

    Damn near turns it on its head. Imagine someone getting a random floor employee at Best Buy to say that there was an 80% discount code when there was no such code, giving a nonsense code that didn't work, and the customer trying to get a computer for 80% off by complaining when the code said it was invalid.

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  • [–] 19 points 7 months ago

    It cuts both ways. Saw where some guy got a phone call from a company looking to fulfill a contract and he said he would basically drive 50 miles for $20,000 and the AI voice said "sounds good, let me connect you to someone to finalize the contract", and presumably at that point the human was going to intervene and say hell no, but hilarious that the AI voice was so upbeat about accepting a ludicrous offer.

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