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Unifi Anonymous...?
(lemmy.world)
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this post was submitted on 16 Dec 2025
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I just got screwed over when my UDR failed after 2.5 years and they refuse to do anything about it because it is just out of warranty. Their tech support admitted it was a hardware failure but they are refusing to replace it.
I'd be really wary about investing in their hardware. I never had something break on me so soon.
Best of luck out there.
The UDR and UDM line are so horrifically poorly designed it’s frankly astonishing they ever left the drawing board. Not only is the shape unwieldy and awkward enough on its own, the thermals on those things are terrible. I used to wake up to no internet every few weeks because my UDM would overheat and would be unable to boot until you cooled it down. I learned to just stick it in the fridge for a bit to cool it down so it could boot again.
The UniFi UCG ultra and the Max are far better machines, capable of doing just as much if not more than the Pill shaped routers while staying cool and not sounding like a jet engine every time you send a text over wifi. The only thing you even lose is the integrated Access Point which sucks compared to the discrete ones anyway.
This is exactly what is happening to me. The wifi turns off and the only way to fix it is a pull-the-plug power cycle.
Thanks for the advice but I'm pretty bitter about how it all went down. I'm gonna look elsewhere for network hardware.
As much as I dislike UniFi, it is true that there isn’t really a competitor in their tier of equipment. Upgrading would be a good choice, but if you end up choosing to stay with UniFi, I’d highly recommend the UCGs.