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I think there’s a difference between not knowing the UI and not understanding the tech.
E.g. in windows, you might not know which button to press to connect to the wifi, but you sure as hell understand that without an internet connection you can browse the web.
The latter is way more frustrating to deal with. Especially if it’s an older person who straight-up doesn’t want to know how it works.
I can see myself becoming a member of the former. Hope I never join the latter.