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submitted 1 month ago by [email protected] to c/[email protected]
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[-] [email protected] 6 points 1 month ago* (last edited 1 month ago)

I'm saying this a lot, but going to repeat myself here:

Fuck these guys... Seriously. I bought a phone off of them hyped at the idea of the ethics. It didn't work on arrival. Over 3 months later and not one single reply to my helpdesk request (other than the Automated acknowledgement of receipt).

Unbelievably bad user experience, I went from hyped at the concept of reducing my production of electronic waste to beyond disappointed at a brutally bad user experience.

Then to make matters worse, it is difficult to source spare parts for the fairphone 4 (according yo a friend of mine who owns one that he bought a while ago)... Like is that not the entire point of the phone, reduced consumption of new phones by supporting repairs. If you're going to stop producing the spares at least release the patents then.. if you really believe in the promoted ideals that you spout... Which they clearly do not.

It turns out that it's just another money hungry company hell bent on burning the planet down to see a line go up, as far as I'm concerned. All gaff to sell shite phones at higher prices.

Do not buy.

[-] [email protected] 16 points 1 month ago

Do you have any source for spare part no longer being produced for FP 4? I can't find any information about it and they are still available on their webpage to buy.

What was it that didn't work on arrival ? Didn't it power on? Are you within EU? If so, why didn't you contact your countrys consumer advocacy agency, instead of waiting 3 months. We have 2 years consumer law within all of EU they would have taken your claim to the company for you.

Was the problem eventually resolved?

[-] [email protected] 11 points 1 month ago

I own a fairphone 4 and I wanted to buy a new battery a month ago. They werent in stock but now they are again, so I guess you are wrong about the parts not being produced anymore (at least the batteries).

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this post was submitted on 25 Jun 2025
137 points (98.6% liked)

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