689
A VPN Company Canceled All Lifetime Subscriptions, Claiming It Didn’t Know About Them (www.wired.com)
submitted 1 year ago by to c/technology@lemmy.world
147 comments fedilink hide all child comments
you are viewing a single comment's thread
view the rest of the comments
[–] 17 points 1 year ago (9 children)

To be fair to the new owners the previous ones never mentioned the lifetime subscriptions existed and they were sinking the company. Probably the reason the original owners sold in the first place.

  • permalink
  • fedilink
  • source
  • parent
  • hideshow 9 child comments
    •
  • [–] 55 points 1 year ago (2 children)

    It was obviously a cash grab from the company before fucking off, you can't reasonably expect a lifetime vpn for 30 bucks. Either it eventually gets repriced, or they start mining all your information like every other "free" vpns.

  • permalink
  • fedilink
  • source
  • parent
  • hideshow 2 child comments
    •
  • [–] 9 points 1 year ago

    Yet that was exactly what they sold, this is not too blame in the customer. They built a subscriber base on those purchases which is capital to them.

    They need to uphold the contract that they entered in to.

  • permalink
  • fedilink
  • source
  • parent
  • [–] 24 points 1 year ago (1 child)

    They also said that they were cancelling lifetime contracts that hadn't been used in 6 months. Hard to see how those could be sinking the company.

  • permalink
  • fedilink
  • source
  • parent
  • hideshow 1 child comment
    •
  • [–] 9 points 1 year ago (2 children)

    That's not being fair to the new owners.

    It's the company buyer's responsibility to make sure they know about and honor existing contracts with the existing company, and it's the company's responsibility to provide that information to the buyer.

    It is not ANYONE else's responsibility to make them follow that. If something like this happens, the company(whether before or after the purchase) was in the wrong.

  • permalink
  • fedilink
  • source
  • parent
  • hideshow 2 child comments
    •
  • [–] 4 points 1 year ago (1 child)

    If the previous owner specifically make sure they do not know about that because they made a quick cash grab, how exactly do you imagine they should know about this?

  • permalink
  • fedilink
  • source
  • parent
  • hideshow 1 child comment
    •
  • [–] 12 points 1 year ago*

    Not the customer's problem. Also, fraud.

    But probably failure of due diligence because any seller who's not a complete idiot would rather let the sale fail and let the company go bankrupt than risk committing fraud.

  • permalink
  • fedilink
  • source
  • parent