this post was submitted on 20 Mar 2025
4 points (100.0% liked)

Aotearoa / New Zealand

1778 readers
15 users here now

Kia ora and welcome to !newzealand, a place to share and discuss anything about Aotearoa in general

Rules:

FAQ ~ NZ Community List ~ Join Matrix chatroom

 

Banner image by Bernard Spragg

Got an idea for next month's banner?

founded 2 years ago
MODERATORS
[email protected]
[email protected]
4
Aotearoa Weekly Kōrero 21/3/2025 (lemmy.nz)
submitted 2 weeks ago by [email protected] to c/[email protected]
28 comments fedilink hide all child comments
 

Last weeks thread here

Welcome to this week’s casual kōrero thread!

This post will be pinned in this community so you can always find it, and will stay for about a week until replaced by the next one.

It’s for talking about anything that might not justify a full post. For example:

  • Something interesting that happened to you
  • Something humourous that happened to you
  • Something frustrating that happened to you
  • A quick question
  • A request for recommendations
  • Pictures of your pet
  • A picture of a cloud that kind of looks like an elephant
  • Anything else, there are no rules (except the rule)

So how’s it going?

you are viewing a single comment's thread
view the rest of the comments
[–] [email protected] 1 points 6 days ago (1 children)

For emailing customers, it's not about their addresses but working out who is affected. Remember the ISPs don't run the internet lines (largely this is Chorus). This is assuming they even know what the issue is early enough to tell people. By the time they work out where the issue is it may only be 2 minutes until service is restored.

In terms if the marketplace thing, we don't actually have that much competition. Many of the medium sized companies are owned by one of the three big telcos.

[–] [email protected] 2 points 5 days ago (1 children)

Chorus has a map showing the outages and who is effected. Same for powerco.

It is my experience neither chorus nor powerco can fix any outage in less than six hours. My ISP says any outage will be fixed between 24 and 48 hours. They will not promise less than that.

[–] [email protected] 1 points 5 days ago

If it's really a case of Chorus providing a map and they just have to run their database of customers against the Chorus data... then there is really no excuse.