Can confirm.

I haven't purchased a game at a GameStop in decades. But I'll never forget the time a cashier was getting yelled at by a shitty teenager because the teenager felt conned having preordered a JRPG thinking it was a First-Person Shooter, and the teenager was throwing empty game boxes around calling the cashier all sorts of 2000's era offensive names.

I don't understand the full story but I think about it often.