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founded 3 days ago

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[email protected]

Moderator rules rule (lemmy.blahaj.zone)

submitted 12 hours ago by [email protected] to c/[email protected]

19 comments fedilink hide all child comments

Hey look, me again! Just like we need community rules, we also need moderator guidelines to set expectations for our behavior. As with community rules, we want everyone to weigh in on them since this is a community for all of us. Here's what we have, let us know what you think:

Moderator Guidelines

Don't be mean to users. Be gentle or neutral.
When in doubt about whether or not a user is problematic, send them a DM if you have the time and energy.
Don't waste time debating/arguing with problematic users.
Assume the best, but don't tolerate sealioning/just asking questions/concern trolling.
Ask another mod to take over cases you struggle with, or when things get personal.
Ask the other mods for advice when things get complicated.
Don't perform too much moderation in the comments, except if you want a verdict to be public or to ask people to dial a convo down/stop. Single comment warnings are okay.
Send users concise DMs about verdicts about them, such as bans etc, except in cases where it is clear we don't want them at all, such as obvious transphobes. No need to notify someone they haven't been banned of course.
Some users are stupid and focus on pedantry and technicalities. If you struggle to deal with such users, send them to another mod.
Explain to a user why their behavior is problematic and how it is distressing others rather than engage with whatever they are saying. Ask them to avoid this in the future and send them packing if they do not comply.
First warn users, then temp ban them, then finally perma ban them when they break the rules or act inappropriately. Skip steps if necessary.
Use neutral statements like "this statement can be considered transphobic" rather than "you are being transphobic".
Remember you are a voluntary moderator. You don't get paid. Take a break when you need one. Perhaps ask another moderator to step in if necessary.

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[–] [email protected] 2 points 4 hours ago (1 children)

That line about doubt and energy is perhaps not clear. The point is not to sometimes not send a DM, but to wait until later or let someone else handle that if you don't have the energy yourself. The rule should be clarified further, or merged with some other rules that touch on that.

Some of those lines might be better merged, and then a line about taking a break if things get a bit much, as no one does a good job when overwhelmed or tired.

I rather like the other suggestions, I respond to a similar one about community input in another comment.

As for a procedure or way to have checks and balances I don't personally know what this would look like beyond having rules for how the mods should behave. Having to DM users we take actions against is also there as a way to give some more transparency. If anyone has any suggestions, this is the post to write them in.

Internally we have a matrix room we talk in, and I expect problems to be handled rather informally there unless proper procedures are written for us to follow.

[–] [email protected] 1 points 3 hours ago (1 children)

👍

As for a procedure or way to have checks and balances I don’t personally know what this would look like beyond having rules for how the mods should behave.

Could you clarify the structure? Is there a head moderator, or is it a flat structure? Do moderators have specializations that allow them to take on accountability roles within those areas?

Additionally, consider outlining decision-making protocols, such as whether decisions are made by majority vote or through consensus. How many votes do you need to overrule a bad decision, versus expel a mod that’s gone rogue, etc.

[–] [email protected] 2 points 3 hours ago (1 children)

It's flat. Remember that we formed a few days ago and just made these posts. No rules or structures are really formalized yet.

Rules on voting internally and how to organize a community vote etc would be a good start certainly.

I don't expect us to structure this very professionally with roles and such, I don't think that will be necessary, nor is it something I've seen anywhere else. I am personally in favor of a flat structure where we have rules on how to deal with rogue mods and how to deal with internal disputes etc, and the voting processes mentioned earlier. Anything more complicated seems a bit much.

[–] [email protected] 2 points 2 hours ago

All totally fair! These things are just better stated early than left implied until a disagreement forms.