Not living in the US, I'm not up to date with US salaries.

That said, even for administrative personnel paid $25/h, $25 will pay 1h of somebody's work which is way beyond what is needed to close a retail customer account in any modern administrative system were such thing is a common operation which should take less than a minute to do, because people who design the kind of company administrative computer systems (such as yours truly, at least during part of my career) will make the most common business operations be the fastest to do in that system.