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Maybe later... how about never, you fucks? (lemmy.ml)

submitted 1 year ago by [email protected] to c/[email protected]

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It is endlessly frustrating that companies have universally decided that they won't let people say "no" to stuff, ever. There are no longer options to reject stupid-ass new "features", only postponement until next time you open the app/website/program. They'll continue pestering you for the rest of your life. I realize that my frustration may be a little over-zealous, but we deal with these interfaces dozens of times per day and this is user hostile behavior. There isn't really an option to just use another service or program, since the entire technology landscape has been commandeered by a few major corporations, and they all enact the same shitty things as a group.

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[–] [email protected] 10 points 1 year ago (1 children)

Part of this is a symptom of support demands from users. There has been an expectation in software development historically, back from when software was always hideously expensive and limited to companies as users, that errors would be fixed by someone on demand ASAP. We're all familiar with the IT guy "file a ticket first" signs on offices, or the idiot executive's demands for a new computer because they filled theirs with malware somehow.

But now a lot of what software did is web-based and frequently free/freemium. But the customer's expectations of having their issue fixed ASAP remains. Despite the internet being far from a standardised system of completely intercompatible components. So updates and fixes need to continually be deployed.

And that's great for most people, until that expectation extends to the creation of new features, from management and end users alike. Then things start getting pumped out half-finished-at-best because you can just fix the MVP later, right?

We're going to get to the backlog sometime... right? We don't need to keep launching new features every quarter... right?

[–] [email protected] 12 points 1 year ago

That is one of the things that was made worse by always on internet connections. It used to be that a game or program had to be perfect before it was released, because that was it, that was their one shot to get it right. Now they release things months before they're actually ready and then act like it is a privilege to pay to be part of the beta team. Beta testers are supposed to get paid, not pay for their own service.