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A phone company developed an AI 'granny' to beat scammers at their own game (www.npr.org)

submitted 1 week ago by [email protected] to c/[email protected]

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British mobile phone company O2 has unveiled a new creation, Daisy, a chit-chat and kitty-cat loving artificial intelligence "granny" who talks to scammers to keep them away from real people.

"Hello, scammers. I'm your worst nightmare," Daisy says by way of introduction to would-be ne'er-do-wells.

In the video introduction, featuring former Love Island contestant and scam victim Amy Hart, scammers are heard feeling much of the same frustrations they put their victims through as Daisy breezily yammers on about her kitten, Fluffy, and her inability to follow the scammers' instructions.

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[–] [email protected] 20 points 1 week ago

AI's are also very good at dictation, it seems much better than standard speech recognition algorithms. At work all calls are transcribed unless you press a button to prevent that, and I've had calls with team members in India who often don't have the most clear of lines and don't speak English very well and I can't always understand everything they say. Many times I have to look at the transcription to work it out. Yet the transcription understands them perfectly, even through all of the clattering in the background.

I think some of them take calls in working kitchens or something