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this post was submitted on 05 Aug 2023
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American are just as bad. A similar thing happened to my wife last month.
She and a bunch of other passengers missed their connecting flights due to the airline's incompetence. She stood in line for four hours, without food or water, to wait her turn for American to get her on another flight but as she neared the end of the line the staff closed up their desks and said "sorry folks, come back tomorrow" and walked off, leaving her and about 50 other people to basically sleep on the floor and wait for them to re-open five hours later.
No mention of finding them a place to stay, nor providing even a bite to eat. Zip. Nada.
While it's not quite as bad as what these poor people went through, it's the same "not my problem; sucks to be you" energy from the airline.
This is what a lack of consumer protections gets you. In Europe this wouldn't fly (pun intended).
I believe the Department of Transportation actually has fairly strict regulations about this. Report the incident to them; they may be able to point you in the right direction for seeking recourse, even if they don’t get directly involved.
Southwest may be no frills, but I have never once had a problem.