this post was submitted on 22 Jun 2023
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There are other independent resellers? I think Teksavvy was the last one, and I was sticking with them to support them, because they have been good for me for 18 years.
Rogers keeps sending people to the door. I keep telling them I have a rule, which is NEVER ROGERS, after my experiences with their customer support.
Depends on where you are. There is CanCom which is a distriputel? I think distributor. When I had them their customer support was excellent but believe only available in the west.
I used to be on Distributel proper, not as bad customer support as Rogers but it was pretty bad. Currently with Coextro (I know nothing of their corporate structure though) and their customer support has been as good as Teksavvy's in my experience.
I've been with Lightspeed for years. When I did my research, there were lots. The issue will be that Teksavvy was the largest, and took on a bit of a leading role in advocating for cheaper Internet access in Canada.
A lot of the smaller resellers tend to be fairly local as well.